2.7 How can I collect my passport?

The passports can be collected when you are notified online on your personal account page and by sms. Passports can be collected in TLScontact visa application centres during the opening hours to the public.

Passport self-pick up Please provide the following documents if you would like to retrieve the passport by yourself:

Passport pick-up by a representative A representative may retrieve your passport on your behalf. The representative must provide:

Please kindly note that passports which have not been collected from TLScontact within a period of 3 months after the return date from the Consular Authority to TLScontact Visa Centre will be returned to the Consular Authority.

Courier pass-back service You may have your passport returned to you by express delivery service; it will be sent directly to the address you have specified. Please click hereto check the service availability.