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Terms of service

1. About TLScontact

1.1 TLScontact is a visa application service provider duly authorized by the Consular Authority concerned, providing visa application collection service.

1.2 It’s at the sole discretion of the Consular Authority concerned to approve or deny visas. TLScontact is not competent or responsible for the above-mentioned decisions.

1.3 The information available on this site remains the exclusive property of TLScontact.

1.4 TLScontact endeavours to provide accurate, up-to-date information. However, the information on this site is intended to serve merely as a guide and may not prove exhaustive, particularly on matters relating to current events.

1.5 The Consular Authority concerned takes no responsibility for the accuracy of non-governmental information on this site.

1.6 Only TLScontact is responsible for the information displayed on this site.

1.7 These Terms of Service are a legal agreement between TLScontact and users of this site.

 

2. Acceptance of Terms

2.1 In order to use the TLScontact service, users must agree to the Terms of Service.

 

3. Collection of personal information

3.1 Users of the TLScontact service agree to provide personal information upon registration on this site. The collection of such personal information is mandatory for the examination of the visa application. No personal information is collected without the user’s knowledge.

3.2 During the application process users agree to provide accurate information, including notably, but not exhaustively, personal details. TLScontact takes no responsibility for the correctness of the personal information provided.

3.3 Any personal information collected on this site shall be used solely for the purpose of appointment booking and appointment servicing for visa applications.

3.4 Users have the right to modify and rectify personal data. To do so, please contact TLScontact by telephone.

Please have both your passport number and your TLScontact reference number (Begin with capital letter M) ready before calling us.

Telephone: +86 (021) 60168631 or +86 (021) 22218530 (standard phone call rates applied)

Available Monday to Friday 08:30 to 12:30 and 13:30 to 16:30

Or you can contact us by filling in the online form on the website:  Center information -> Contact us -> Feedback and complaints

 

3.5 The information provided is made available to the Consular Authority concerned.

3.6 During the application process, personal information may be transferred and stored via TLScontact’s international network. To ensure that the visa application process is secure and avoid any loss of data, collected personal information will be stored on the backup server as well. The data transfer is performed using secure protocols. All saved data, including those stored on TLScontact’s backup servers are encrypted. The applicant’s consent thus relates expressly to the transmission of personal information.

 

4. Confidentiality and use of personal data from accounts

4.1 Users registering on this site have the sole responsibility for keeping their passwords confidential.

4.2 Users agree to take sole and full responsibility for all use of their accounts.

4.3 If any unauthorized utilization of accounts or passwords is detected, users are to inform TLScontact immediately by telephone.

Please have both your passport number and your TLScontact reference number (Begin with capital letter M) ready before calling us.

Telephone: +86 (021) 60168631 or +86 (021) 22218530 (standard phone call rates applied)

Available Monday to Friday 08:30 to 12:30 and 13:30 to 16:30

Or you can contact us by filling in the online form on the website:  Center information -> Contact us -> Feedback and complaints

   

5. Retention of data

5.1 Any personal identifiable information, either physically or electronically collected by TLScontact during the process for visa applications will be destroyed after the application process is completed.

 

6. Notice

6.1 TLScontact uses personal data for processing visa applications only and does not distribute, sell, market or transmit applicants’ information to third parties.

6.2 TLScontact reserves the right to make additions or modifications to these “Terms of Service” at any time.

6.3 TLScontact undertakes to ensure the security of users’ personal and private data and to respect local laws and regulations on the protection of personal data. TLScontact enables the Consular Authority and other European authorities to access the personal information collected for the purpose of visa applications.

In addition, to avoid any loss of collected personal information data, TLScontact will transfer the encrypted data on TLScontact’s backup server abroad. The applicant is clearly informed and consents to the transmission of personal information.

6.4 Any personal data held by TLScontact is processed and stored in conformity with European Directive 95/46/EC on the protection of individuals with regard to processing of personal data and on the free movement of such data, dated 24th October 1995.

 

7. Compliance with the principles of European Directive 95/46/EC

TLScontact fully subscribes to the principles laid down in the Directive 95/46/EC of the European Parliament and Council, dated 24 October 1995, on the protection of individuals with regard to the processing of personal data and the free movement of such data.

7.1 Information to users: users are clearly informed that their personal data is being collected and notified as to how the data shall be used. Users are required to accept the TLScontact Terms of Service before creating their account.

7.2 Choice: Users may terminate their visa application at any time, in which case any personal data shall be automatically erased from the databases. Similarly, the applicant’s personal data shall be destroyed upon completion of the application process.

7.3 Security: To avoid any loss of collected information in the case of unforeseeable disasters, data are backed up on different servers on a daily basis. TLScontact’s application and data servers are set up in accordance with regulations of the utmost stringency. Moreover, all data transfers between the user and the server and the duplication of data among all the servers is fully encrypted using an algorithm of 256 bits.

7.4 Transfer recipients: no data is ever passed on to a third party except the authorized Consular Authority. The users’ data might be accessed outside the European Economic Area (EEA) by authorized Consular Authority or authorized TLScontact staff.

7.5 Data integrity: no needless data is collected. Furthermore, the database design, the application development method and the numerous external checks and alerts in place aim to guarantee seamless reliability of data and data integrity.

7.6 Access: Users can access their data at any time via the TLScontact web interface on the internet. By contacting the TLScontact call centre, visa applications can be modified even after they have been submitted. Besides, users may request TLScontact to correct, supplement, delete or block the data relating to them in the event that it is factually inaccurate, incomplete or irrelevant to the purpose of the processing, or is being processed in any other way which infringes a legal provision.

7.7 Implementation: TLScontact has always taken the protection of its users’ privacy very seriously. Each staff member at TLScontact signs a Code of Conduct which lays down several very strict rules relating to the protection of user privacy.


I have read and I understand the above entries and would like to submit my personal information to TLScontact for visa application registration.

For further information on these “Terms of Service”, please contact TLScontact to submit your feedback or suggestions by filling in the online form on the website:  Center information -> Contact us -> Feedback and complaints

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